FAQWhy is Flox unique? The secret to Flox is the superfine fleece lining. It creates maximum warmth and comfort while still making sure you look fashionable. It’s a secret because they look just like any ordinary pair of tights on the outside. While you wear all your favourite dresses and tops over Flox, no one will know the difference, except you. Why should I buy Flox? Tights are a wardrobe staple for the cooler seasons. Flox allows you to wear your summer dresses in winter. Yes, they really do keep your pins that warm.
As well as being very durable, which means that they will last you a long time, polyester fleece has some other very wonderful qualities:
Do they feel like other tights? They look just like any other opaque tights however they are much softer, more comfortable and warmer than anything you’ve ever felt before. When is the best time to wear Flox? We recommend wearing your Flox from Autumn through to early Spring to ensure that you stay fashionable while keeping your pins warm. How do I best care for my Flox? We recommend gentle machine wash in a bag. Line dry, do not tumble dry. Of course, always wash like colours together. Can you explain the sizing? We recommend using this table for your sizing requirements (if in doubt, choose the next size up):
Do you offer international shipping?
At this stage we cannot provide international shipping.
Where can I find your products?
At this stage, you can only buy our products online at www.flox.com.au or by emailing customercare@flox.com.au.
How much will my shipping cost?
Shipping is a flat $7.95 regular post (5-7 working days) or $12.95 express post (2-3 working days) anywhere in Australia no matter how many pairs of Flox you buy.
Can I return it?
Due to health regulations and the intimate nature of our product we will only exchange or refund goods that are unopened or defective provided they are returned in their original condition within 30 days.
If your order is out of stock, we will advise you by email with an expected delivery date.
Please email customercare@flox.com.au for any return or exchange enquiries.
Postage and handling fees will not be refunded.
Can I place the order by phone?
Ordering online is safe and easy via Visa, Mastercard or Paypal, however if you prefer to speak to someone we would love to take your order at 1300 882 392 (phone orders only). For any customer service enquiries please email customercare@flox.com.au.
What are your payment options? We accept Visa, Mastercard or Paypal.
What if I don’t have a credit card?
If you don’t have a credit card, you can pay online via Paypal.
What do I do if my order hasn't arrived?
Please email us at customercare@flox.com.au and we will track it on our system for you. We know you can't wait to receive your Flox and we will do our best to get it to you as quickly as possible.
What if my question is not here?
Feel free to email us at customercare@flox.com.au with any questions you may have.
|
